Straightforward answers to the questions real businesses ask.
Web design can feel complicated—we make it easier. Below are some of the most common questions about websites, pricing, platforms, and local service that we receive. If you don’t see your question here, get in touch—we’re happy to help.
Table of Contents
- Getting Started
- Q: Do I really need a website for my small business?
- Yes—absolutely. A website increases your visibility, builds credibility, and allows people to find and learn about your services 24/7. Even a simple site makes a difference.
- Q: What types of businesses do you work with?
- We primarily serve contractors, tradespeople, nonprofits, service providers, and small businesses across Spearfish, the Northern Hills, the Black Hills and Western South Dakota.
- Q: How do I get started or request a quote?
- You can contact us here for a free consultation. We’ll ask a few questions and guide you through the next steps.
- Q: Do I really need a website for my small business?
- Pricing & Packages
- Q: How much does a website cost?
- A clean, single-page site starts at $600.
- Multi-page brochure-style sites typically range from $1,500 to $2,000.
- Church websites start at $1,200 and include event tools, donation options, and sermon features. Hosting with Solid Ground is required for this package.
- See our Services page for more details.
- Q: Do you offer flexible payment options?
- Yes—we offer staged payments, allowing you to spread the cost across your project timeline. No large upfront payments—and no surprise fees down the road.
- Q: Are there recurring costs for my website?
- Yes:
- Domain Name: typically $15–$20/year
- Website Hosting: $30/month or $300/year (non-support clients)
- Support Plans: Start at $75/month and include hosting, backups, updates, and support
- Licensing: GeneratePress Premium & Rank Math Pro are included when applicable
- Yes:
- Q: What if I just need hosting?
- Our standalone hosting includes fast, secure WordPress hosting with:
- SSL, CDN, and caching
- Daily server backups
- Automatic WordPress core updates
- One-time launch backup retained
- Optional restores available at $150/instance
- Plugin updates, support, and restores are not included unless you’re enrolled in a support plan.
- Our standalone hosting includes fast, secure WordPress hosting with:
- Q: Do you build eCommerce websites?
- Yes—WooCommerce sites are available as custom projects. We help with setup, payments, tax/shipping, product uploads, and more. Pricing is based on project scope.
- Q: Do you offer add-on services?
- Yes. We offer:
- Blog post writing
- Donation setup
- New page creation
- Dashboard setup for admins or volunteers
- Support plan clients receive 20% off all eligible add-on services.
- Yes. We offer:
- Q: Can you help with just a small fix or content update?
- Yes—we occasionally take on small-scope work for existing WordPress sites. If it’s a good fit and you’re looking for help with something specific (like a layout fix, content refresh, or plugin configuration), get in touch to describe your project.
- Q: How much does a website cost?
- Process & Timeline
- Q: How long does it take to build a website?
- Most projects take between 4–6 weeks, depending on complexity and how quickly we receive your content.
- Q: What is your design process?
- Our process includes discovery, design, development, review, and launch. We guide you through each step, clearly and efficiently.
- Q: Will I be involved in the design process?
- Yes—we collaborate throughout the project and make sure the final site reflects your goals, content, and style.
- Q: How long does it take to build a website?
- Technical & Platform Questions
- Q: What platform do you use for building websites?
- We build on WordPress, using the GeneratePress theme—lightweight, fast, and fully customizable.
- Q: Will my website be mobile-friendly?
- Yes. Every Solid Ground site is fully responsive and optimized for mobile devices.
- Q: Can I update my website after it’s live?
- Absolutely. We provide a walkthrough after launch so you can make basic updates yourself.
- If you’d prefer help, our support plans include light content edits and site updates.
- Q: Do I have to host my site with Solid Ground?
- No. While we recommend hosting with us for performance, support, and long-term stability, you’re free to use your own provider. Some features—like support plans and automatic plugin updates—are only available when we manage your hosting.
- Q: Who owns my domain name?
- You do. By default, clients purchase and manage their own domain. If you’d prefer a hands-off approach, we can manage it for you—either under your registrar account or ours. See our Services section for options.
- Q: What platform do you use for building websites?
- Ongoing Support & Maintenance
- Q: Do you offer website maintenance services?
- Yes. We offer optional support plans starting at $75/month, which include hosting, updates, backups, security, and monthly support time.
- Q: What’s included in a support or maintenance plan?
- Support plans include:
- Secure hosting (WP Engine)
- Regular plugin, theme, and WordPress updates
- Scheduled and event-based backups
- Uptime monitoring
- Monthly or quarterly content edits
- Priority support
- Discounts on add-ons
- Restore support:
- Essentials/Growth: 1 free restore per year, then discounted
- Full/Church: Unlimited restores included
- Support plans include:
- Q: What happens if I need help later?
- We’re here when you need us. Whether it’s a quick change or new feature, you’ll never have to wonder who to contact or where to start.
- Q: Can you help with SEO or online visibility?
- Yes—we offer basic local SEO setup, and we’re always happy to point you in the right direction for long-term strategy.
- Q: Are plugin updates included with hosting?
- Only with a support plan. Hosting-only clients receive WordPress core updates automatically, but plugin and theme updates are not included unless you’re on a plan. This ensures safe updates and avoids potential site issues.
- Q: Can you help with training or volunteer setup?
- Yes. Church clients can request optional training or have a volunteer dashboard configured. Training is available as a live session or recorded walkthrough, depending on your plan or preferences. These options are designed to help teams feel confident managing their own content and workflows.
- Q: What happens if I need a restore and I’m not on a support plan?
- We retain a backup from your site’s original launch. If you’re hosting with Solid Ground (via WP Engine), daily backups are automatically created and can be used as restore points. However, without a support plan, restores cost $150 per instance. Support plan clients receive free or discounted restores, depending on their tier.
- Q: Do I need a support plan?
- Not necessarily. If you’re comfortable updating plugins, handling backups, and making small changes, you may not need one. But if you prefer reliable help, peace of mind, and technical work handled for you, a support plan is the easiest way to keep your site healthy.
- Q: Do you offer website maintenance services?
- Local SEO & Regional Service
- Q: Do you work with clients outside of Spearfish?
- Yes—we work with businesses across the Black Hills and Western South Dakota, including Belle Fourche, Sturgis, Lead/Deadwood, and Rapid City.
- Q: How do you support local SEO?
- We implement location-based keywords, SEO best practices, and structured data to help improve your visibility in local search results.
- Q: Can you help with Google Business Profiles?
- Yes—we offer setup and basic optimization services for Google Business Profiles (formerly Google My Business).
- Q: Do you offer SEO services beyond initial setup?
- Yes—our Full Support Plan includes ongoing blog writing and SEO monitoring. For one-time needs or scoped projects like title/meta optimization or Google Business Profile assistance, we offer custom work through our add-on services.
- Q: Do you work with clients outside of Spearfish?
Still have questions?
Get in touch here to schedule a free consultation, or learn more on our Services page.